Activities & Pool Manager - Northumberland

Haven Holidays; Alnwick; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Haven Holidays in the United Kingdom is seeking an Activities & Pool Manager to lead a team, run our activities programme and pool operations, and actively involve themselves in delivering memorable guest experiences.

You will manage scheduling, budgets, and resources while ensuring safety and compliance, with a strong focus on coaching and development. DBS checks are required before starting.

Formación

• Experience leading activities or pool operations in hospitality.
• Excellent leadership and communication skills.
• Enhanced DBS check required prior to starting.

Responsabilidades

• Lead your team: motivate and coach to deliver great activities and pool experiences while managing performance.
• Own guest experiences: address concerns and drive improvements to keep guests happy.
• Manage operations: scheduling, budgets and resources with safety and compliance.
• Solve problems: quick thinking to tackle issues as they arise.

Conocimientos

Team leadership

Guest experience

Budget management

Problem solving

Descripción del empleo

We're looking for an Activities & Pool Manager who genuinely loves leading a team and creating brilliant experiences for guests. You'll run our activities programme and pool operations, managing everything from scheduling and budgets to coaching and developing your team. This isn't a desk job you'll be hands‑on, visible, and actively involved in making things happen.

If you thrive on variety, enjoy working with people, and want to see direct results from your leadership, this could be the role for you.

What You'll Do

• Lead your team: Motivate and coach your team to deliver brilliant activities and pool experiences whilst managing performance and supporting their growth
• Own guest experiences: Address concerns and drive improvements to keep guests happy
• Manage operations: Handle scheduling, budgets, and resources whilst maintaining safety and compliance
• Solve problems: Quick thinking to tackle issues as they arise
• Experience in a leadership role such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.

• Strong leadership and communication skills
• Fast‑paced environment experience with attention to detail
• Proactive problem‑solver
• Organised and comfortable juggling multiple tasks
• Budget and financial management experience
• PPO and SPTO certificates preferred (we'll support training if needed)
• Health and safety knowledge

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.