Activities & Pool Manager

Haven Leisure Ltd; United Kingdom; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Onsite accommodation (T&Cs apply)

Up to 10% Annual Bonus

Exclusive team perks: 50% off on-park,

Job summary

Haven Leisure Ltd is seeking an Activities & Pool Manager to lead a dynamic team in delivering memorable guest experiences. You will manage the activities programme and pool operations, balancing hands-on leadership with strategy to drive performance and service excellence.

The role requires strong leadership, budgeting know-how, and a proactive approach to safety and guest satisfaction in a fast-paced leisure environment.

Qualifications

• Experience leading teams in a leisure, sports, or hospitality setting.
• Strong leadership and communication skills.
• Budgeting and financial management experience.
• Ability to schedule, prioritise, and manage multiple tasks in a fast-paced environment.
• Health and safety knowledge and compliance adherence.

Responsibilities

• Lead and motivate the activities and pool team to deliver exceptional experiences.
• Own guest experiences by addressing concerns and driving improvements.
• Oversee operations including scheduling, budgets and resources while ensuring safety and compliance.
• Troubleshoot issues quickly and mentor team members for growth.

Skills

Leadership

Communication

Budgeting

Scheduling

Guest service

Safety

Problem-solving

Multi-tasking

Job description

Position: Activities & Pool Manager

Type: Full-Time / Permanent

Bonus : Up to 10% Annual Bonus

Onsite accommodation if needed (T&Cs apply)

About the Rol e

We're looking for an Activities & Pool Manager who genuinely loves leading a team and creating brilliant experiences for guests. You'll run our activities programme and pool operations, managing everything from scheduling and budgets to coaching and developing your team. This isn't a desk job you'll be hands-on, visible, and actively involved in making things happen.

If you thrive on variety, enjoy working with people, and want to see direct results from your leadership, this could be the role for you.

What You'll Do

Lead your team: Motivate and coach your team to deliver brilliant activities and pool experiences whilst managing performance and supporting their growth

Own guest experiences: Address concerns and drive improvements to keep guests happy

Manage operations: Handle scheduling, budgets, and resources whilst maintaining safety and compliance

Solve problems: Quick thinking to tackle issues as they arise

Support development: Mentor your team and create growth opportunities

What We're Looking For

• Experience in a leadership role such as Swimming Pool Manager, Activities & Leisure Manager, or a similar leadership position in Sports, Leisure or Hospitality.
• Strong leadership and communication skills
• Fast-paced environment experience with attention to detail
• Proactive problem-solver
• Organised and comfortable juggling multiple tasks
• Budget and financial management experience
• PPO and SPTO certificates preferred (we'll support training if needed)
• Health and safety knowledge

This opportunity requires the new candidate to undergo, and satisfactorily complete, an Enhanced DBS check prior to starting work.

What We Offer

• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.