Polished Front Desk & Guest Experience Specialist

Brunswick Group; City of Westminster; On-site; GBP 25,000 - 34,000; Full time

Job summary

A global advisory firm in Westminster is seeking a professional Front of House Receptionist to manage guest experiences and help maintain the firm’s reputation for excellent hospitality. This varied role includes overseeing bookings, coordinating meetings, and ensuring facilities operate smoothly. The ideal candidate will have significant reception experience, strong communication skills, and a polished appearance. The firm offers excellent benefits including annual leave, medical insurance, and a supportive working environment.

Benefits

Annual discretionary bonus

25 days’ annual leave plus birthday leave

Private Medical Insurance

Family Leave policies

Employee Assistance Programme

Corporate Gym Memberships

Complimentary artisan coffee and snacks

Daily breakfast and lunch

Lunch & Learn training sessions

Qualifications

• Experience in a hotel, spa, or similar setting is preferred.
• Proactive and flexible approach to work.
• Enjoys creating a welcoming atmosphere.

Responsibilities

• Manage guest bookings and inquiries.
• Coordinate the use of meeting rooms effectively.
• Provide refreshments and ensure meeting room readiness.
• Serve as a liaison between clients and the firm.

Skills

Excellent communication skills

Strong organisational skills

IT skills

Attention to detail

Ability to manage multiple tasks

Polished and professional appearance

Teamwork flexibility

Education

4+ years of reception or front desk experience

Job description

A global advisory firm in Westminster is seeking a professional Front of House Receptionist to manage guest experiences and help maintain the firm’s reputation for excellent hospitality. This varied role includes overseeing bookings, coordinating meetings, and ensuring facilities operate smoothly. The ideal candidate will have significant reception experience, strong communication skills, and a polished appearance. The firm offers excellent benefits including annual leave, medical insurance, and a supportive working environment.