Platform Support Engineer - 1st Line (Live Broadcast)

Ericsson GmbH; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ericsson GmbH is seeking a technically skilled individual to maintain and support live broadcast platforms. You will own incident investigation, perform daily checks, respond to alarms, and log issues in Jira while collaborating with Platform Engineering to share knowledge and drive improvements.

The role emphasizes independent work with strong teamwork, learning new technologies and maintaining high service levels for live broadcast services.

Qualifications

• Understanding of linear and non-linear broadcast systems.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration and customer focus.

Responsibilities

• Develop and maintain deep understanding of platforms, systems and risks.
• Investigate and resolve platform, system and application issues.
• Perform daily system checks and respond to alarms and queries.
• Log and manage incident tickets using Jira and Change Request processes.
• Analyse system logs to support investigations and knowledge sharing.
• Collaborate with Platform Engineering teams to improve support efficiency.
• Take ownership of personal development and broaden technical capabilities.

Skills

Broadcast systems understanding

Customer focus

Analytical thinking

Communication skills

Resilience under pressure

Independent with team collaboration

Curiosity about new technologies

Job description

Ericsson GmbH is seeking a technically skilled individual to maintain and support live broadcast platforms. You will own incident investigation, perform daily checks, respond to alarms, and log issues in Jira while collaborating with Platform Engineering to share knowledge and drive improvements.

The role emphasizes independent work with strong teamwork, learning new technologies and maintaining high service levels for live broadcast services.