Platform Support Engineer 1st Line

Ericsson GmbH; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Ericsson GmbH is seeking a technically skilled individual to maintain and support live broadcast platforms. You will own incident investigation, perform daily checks, respond to alarms, and log issues in Jira while collaborating with Platform Engineering to share knowledge and drive improvements.

The role emphasizes independent work with strong teamwork, learning new technologies and maintaining high service levels for live broadcast services.

Qualifications

• Understanding of linear and non-linear broadcast systems.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration and customer focus.

Responsibilities

• Develop and maintain deep understanding of platforms, systems and risks.
• Investigate and resolve platform, system and application issues.
• Perform daily system checks and respond to alarms and queries.
• Log and manage incident tickets using Jira and Change Request processes.
• Analyse system logs to support investigations and knowledge sharing.
• Collaborate with Platform Engineering teams to improve support efficiency.
• Take ownership of personal development and broaden technical capabilities.

Skills

Broadcast systems understanding

Customer focus

Analytical thinking

Communication skills

Resilience under pressure

Independent with team collaboration

Curiosity about new technologies

Job description

What you’ll do

• Develop and maintain a deep understanding of the assigned technical platforms, systems, interdependencies and operational risks.
• Carry out first-line investigation and resolution of platform, system and application issues.
• Perform daily system checks to verify operational integrity.
• Respond promptly to system dashboard alarms and Talkback queries.
• Investigate and resolve transmission-affecting incidents and faults.
• Log, update and manage incident tickets using Jira.
• Complete pre- and post-implementation checks following system changes through the Change Request process.
• Collect and analyse system logs to support investigations into service- and system-impacting issues.
• Work collaboratively with second-line Platform Engineering teams, Platform Principals and subject-matter experts to capture and share technical knowledge.
• Take ownership of your personal development and proactively build your technical and operational capabilities.

What you’ll bring

• An understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication and collaboration skills.
• Strong analytical and problem-solving capabilities, with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Resilience, flexibility and the ability to remain effective under pressure.
• The ability to work independently while contributing positively to a collaborative team.
• Curiosity and enthusiasm for learning about emerging technologies and platforms.

Why this role matters

This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Your technical understanding, attention to detail and ownership of incidents will help ensure issues are resolved efficiently, service improvements are delivered continuously and customer commitments are met.Success in this role will be measured through strong SLA performance, customer satisfaction and the ongoing efficiency of platform support.