Platform Support Engineer 1st Line

Ericsson; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

Ericsson in London is seeking a Platform Support Engineer to develop a deep understanding of the assigned live broadcast platforms, perform routine checks, and respond promptly to alarms to ensure service quality.

You will log incidents in Jira, investigate faults, and collaborate with second-line teams while continuously improving support processes and pursuing personal development.

Qualifications

• Understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication and collaboration skills.
• Strong analytical and problem-solving capabilities with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Ability to work independently while contributing to a collaborative team.

Responsibilities

• Develop and maintain understanding of assigned technical platforms and risks.
• Carry out first-line investigation and resolution of platform issues.
• Perform daily system checks to verify operational integrity.
• Log, update and manage incident tickets using Jira.
• Take ownership of personal development and build capabilities.

Skills

Broadcast systems knowledge

Customer focus

Analytical problem-solving

Communication skills

Resilience under pressure

Independent with collaboration

Curiosity for new tech

Job description

What You’ll Do

• Develop and maintain a deep understanding of the assigned technical platforms, systems, interdependencies and operational risks.
• Carry out first-line investigation and resolution of platform, system and application issues.
• Perform daily system checks to verify operational integrity.
• Respond promptly to system dashboard alarms and Talkback queries.
• Investigate and resolve transmission-affecting incidents and faults.
• Log, update and manage incident tickets using Jira.
• Complete pre- and post-implementation checks following system changes through the Change Request process.
• Collect and analyse system logs to support investigations into service- and system-impacting issues.
• Work collaboratively with second-line Platform Engineering teams, Platform Principals and subject-matter experts to capture and share technical knowledge.
• Take ownership of your personal development and proactively build your technical and operational capabilities.

What You’ll Bring

• An understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication and collaboration skills.
• Strong analytical and problem-solving capabilities, with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Resilience, flexibility and the ability to remain effective under pressure.
• The ability to work independently while contributing positively to a collaborative team.
• Curiosity and enthusiasm for learning about emerging technologies and platforms.

Why this role matters

This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Your technical understanding, attention to detail and ownership of incidents will help ensure issues are resolved efficiently, service improvements are delivered continuously and customer commitments are met.Success in this role will be measured through strong SLA performance, customer satisfaction and the ongoing efficiency of platform support.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city:

United Kingdom (GB) || London