IT Support Engineer

83zero Ltd; Bracknell; On-site; GBP 28,000 - 38,000; Full time

Job summary

83zero Ltd in Bracknell is looking for an IT Support Engineer to join the on-site IT team. You will be the first point of contact for internal users, handling 1st/2nd line issues and assisting with core infrastructure tasks.

You will shadow the IT Manager on projects and contribute to maintaining Windows OS, Active Directory, and security fundamentals while delivering strong customer service.

Qualifications

• Experience in a 1st or 2nd line support role.
• Good knowledge of Windows OS and basic LAN/WAN networking.
• Proficient with Windows Server, Office, Active Directory and IT security fundamentals.
• Exposure to supporting applications such as Microsoft Office; experience with Adobe/Print Management or VoIP is a bonus.
• Strong communication and customer service skills; eager to learn and tackle new challenges.

Responsibilities

• Resolve technical issues for internal users as the first point of contact, including VIP support.
• Shadow the IT Manager and assist with IT infrastructure projects.
• Maintain and administer core IT systems and stay current with new technologies.

Skills

1st/2nd Line Support

Windows OS

Active Directory

Windows Server

LAN/WAN basics

Office productivity

Troubleshooting

Communication skills

Customer service

Learning new technologies

Tools

Microsoft Office

VoIP systems

AD administration

Job description

Company Overview

We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell.

Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world.

This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation.

This is an on-site position.

Position Overview

This position will see you join our client's internal IT team.

You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems.

You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure.

Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies.

Key Skills

• Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases.
• A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies
• Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals
• Exposure to working with or administrating Active Directory
• Experience supporting applications such as Microsoft Office
• Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential.
• A basic understanding of IT security fundamentals
• A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis.
• Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people.
• A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology.

If you read this job spec saying 'That's me!', then why are you still reading?!