Graduate Broadcast Support Engineer – Live IP/Cloud

Techex; Bracknell; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Private Medical or Healthy living

Life Assurance

Company Pension matching up to 5%

Wellbeing support for you and your fam

Discounts and saving programs

Cycle to work scheme

EV charging onsite

Onsite café and free breakfast

Job summary

Techex is seeking a recent broadcasting technology graduate to join our Bracknell-based support team. You will be the first responder for incidents and help keep our clients’ live workflows running smoothly.

You will triage, investigate, and resolve issues, coordinating with customers and internal teams while maintaining clear communications. This role offers hybrid working with regular office presence in Bracknell and opportunities to grow in a global tech environment.

Qualifications

• Degree in broadcasting technology or related field.
• Ability to manage, balance and prioritise tasks with initiative.
• Demonstrable passion for Media technology.
• Excellent communication, presentation, planning and organisation skills.

Responsibilities

• Be the first responder to incoming support activities via phone, Slack, Teams, and Helpdesk.
• Triage and prioritise issues, providing support and coordinating with internal and external teams.
• Investigate, replicate, mitigate and resolve issues using deep specialist technical knowledge.
• Conduct live investigations with customers to diagnose and resolve issues with confidence.
• Plan and manage maintenance of customer systems and workflows, considering impact and risk.
• Develop skills to become a technology, domain and system expert for customers.

Skills

Task prioritisation

Communication

Media technology

Self-motivation

Team collaboration

Education

Broadcasting technology degree

Job description

Techex is seeking a recent broadcasting technology graduate to join our Bracknell-based support team. You will be the first responder for incidents and help keep our clients’ live workflows running smoothly.

You will triage, investigate, and resolve issues, coordinating with customers and internal teams while maintaining clear communications. This role offers hybrid working with regular office presence in Bracknell and opportunities to grow in a global tech environment.