IT Support Engineer

83zero Limited; Bracknell; On-site; GBP 26,000 - 38,000; Full time

Job summary

83zero Limited is seeking an IT Support Engineer to join our client's internal IT team in Bracknell. This on-site role requires hands-on desktop and server support, helping internal users and VIPs, and assisting with IT projects.

You will troubleshoot across Windows OS, Office apps, and networks, with opportunities to grow expertise in security and infrastructure while shadowing the IT Manager.

Qualifications

• Experience in a 1st or 2nd line support role handling user issues.
• Solid understanding of Windows OS, LAN/WAN basics and IT security fundamentals.
• Experience with Windows Server, Active Directory and Office applications.

Responsibilities

• Resolve technical cases for internal users, including VIP support.
• Shadow IT Manager and assist with IT infrastructure projects.
• Maintain and administrate core IT infrastructure and security practices.
• Help users get the best out of IT systems and learn new technologies.

Skills

1st/2nd line support

Windows OS

Windows Server

Active Directory

Microsoft Office

IT security fundamentals

Troubleshooting

Communication

Learning new tech

Job description

Company Overview...

We are working with the world's leading broadcasting and production solution company which is looking for an IT Support Engineer to join their growing team based in Bracknell.

Our client is a world-renowned brand and has an exciting history in terms of delivering some of the world's major sporting, music, politics and reality show events across the world.

This is an exciting opportunity for a Desktop Support Engineer to join an innovative company, that can offer an amazing opportunity to learn, develop and grow their career within an established organisation.

This is an on-site position.

Position Overview...

This position will see you join our client's internal IT team.

You will join a team of fellow technology enthusiasts, who love to learn, take on a new challenges and help their internal users to get the best out of their IT systems.

You will act as the first point of call for resolving technical cases for a range of users including VIP Support. You will also be responsible for shadowing the IT Manager and helping them run new projects with the development of their IT infrastructure.

Along with troubleshooting technical issues, there will be opportunities to administrate and maintain our client's core infrastructure, whilst having the opportunity to challenge yourself with learning new technologies.

Key Skills...

• Experience working in a 1st or 2nd Line Technical Support position, where you have been responsible for helping users solve their technical cases.
• A good knowledge of the Windows Operating Systems, with a basic understanding of LAN and WAN technologies
• Proficient knowledge of Microsoft Windows Server and Desktop Operating systems, LAN and WAN technologies, and sound ability to practice IT security fundamentals
• Exposure to working with or administrating Active Directory
• Experience supporting applications such as Microsoft Office
• Any experience supporting other applications such as; Adobe, Print Management or any VoIP technology, that would be beneficial, but not essential.
• A basic understanding of IT security fundamentals
• A passion for troubleshooting! You are a natural problem solver who loves to face new challenges on a daily basis.
• Excellent communication and customer service skills. Although this role is internal, our users are our customers and you can demonstrate want to help people.
• A desire to learn. We want someone who is not afraid to take on new challenges and thrives off learning new technology.

If you read this job spec saying 'That's me!', then why are you still reading?!