Platform Support Engineer 1st Line

Cradlepoint; Greater London; On-site; GBP 62,000 - 102,000; Full time

Job summary

Cradlepoint in the United Kingdom is seeking a specialist to manage broadcast platforms and incident handling. You will investigate, diagnose and resolve live platform issues, perform routine checks and respond to alerts to maintain service integrity.

You will collaborate with Platform Engineering and subject-matter experts while developing your technical and operational capabilities in a fast-moving environment.

Qualifications

• An understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication and collaboration skills.
• Strong analytical and problem-solving capabilities, with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Resilience, flexibility and the ability to remain effective under pressure.
• The ability to work independently while contributing positively to a collaborative team.
• Curiosity and enthusiasm for learning about emerging technologies and platforms.

Responsibilities

• Develop and maintain a deep understanding of our assigned technical platforms, systems, interdependencies and operational risks.
• Carry out first-line investigation and resolution of platform, system and application issues.
• Perform daily system checks to verify operational integrity.
• Respond promptly to system dashboard alarms and Talkback queries.
• Investigate and resolve transmission-affecting incidents and faults.
• Log, update and manage incident tickets using Jira.
• Complete pre- and post-implementation checks following system changes through the Change Request process.
• Collect and analyse system logs to support investigations into service- and system-impacting issues.
• Work collaboratively with second-line Platform Engineering teams, Platform Principals and subject-matter experts to capture and share technical knowledge.
• Take ownership of personal development and proactively build technical and operational capabilities.

Skills

Broadcast systems understanding

Customer focus

Communication skills

Analytical thinking

Problem-solving

Independent work

Curiosity to learn emerging tech

Tools

JIRA

Job description

Salary: £62,000 - 102,000 per year

Requirements:

• An understanding of linear and non-linear broadcast systems.
• Excellent customer focus, communication and collaboration skills.
• Strong analytical and problem-solving capabilities, with good commercial awareness.
• Clear and confident written and verbal communication skills.
• Resilience, flexibility and the ability to remain effective under pressure.
• The ability to work independently while contributing positively to a collaborative team.
• Curiosity and enthusiasm for learning about emerging technologies and platforms.

Responsibilities:

• Develop and maintain a deep understanding of our assigned technical platforms, systems, interdependencies and operational risks.
• Carry out first-line investigation and resolution of platform, system and application issues.
• Perform daily system checks to verify operational integrity.
• Respond promptly to system dashboard alarms and Talkback queries.
• Investigate and resolve transmission-affecting incidents and faults.
• Log, update and manage incident tickets using Jira.
• Complete pre- and post-implementation checks following system changes through the Change Request process.
• Collect and analyse system logs to support investigations into service- and system-impacting issues.
• Work collaboratively with second-line Platform Engineering teams, Platform Principals and subject-matter experts to capture and share technical knowledge.
• Take ownership of personal development and proactively build technical and operational capabilities.

Technologies:

• Support
• JIRA

More:

This is a critical role in maintaining the health and performance of platforms that support live broadcast services. Our technical understanding, attention to detail and ownership of incidents help ensure issues are resolved efficiently, service improvements are delivered continuously and customer commitments are met. Success in this role is measured through strong SLA performance, customer satisfaction and the ongoing efficiency of platform support. Department: 82 Service Delivery

last updated 36 week of 2026