Customer Service Opportunities

CONNEX SOUTH EASTERN; Tonbridge; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Final salary pension

28 days annual leave (incl. bank hols)

Free rail travel across our networks

Job summary

Southeastern in Tonbridge is seeking Passenger Services staff to help make every journey a better experience. You’ll assist passengers, manage gatelines, and keep stations clean and welcoming across platforms and ticket offices.

No railway experience is required; we welcome applicants from all backgrounds. A full driving licence and ability to travel between depots as needed will help you succeed in this varied role.

Qualifications

• No railway experience required.
• We welcome candidates from all backgrounds.
• Must be able to commute within a 40 minute radius of Tonbridge Station without relying on public transport.

Responsibilities

• Provide top‑notch customer service and follow safety protocols.
• Assist passengers at gatelines and help them navigate the station.
• Keep stations clean and welcoming for all customers.
• Sell tickets and promote activities across our rail network.
• Conduct regular safety and security checks.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Job Introduction

Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area!

Can you move people?

YOUR text has been refined for readability by removing promotional calls to action and non-essential formatting while preserving the core information about the role and responsibilities.

Role Responsibility

What You’ll Do

Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in.

Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Passenger Hosts.

Depending On Your Role, You May Spend Your Time

• making sure trains are dispatched safely and on time from our platforms
• inspecting tickets and helping passengers get through our gatelines
• cleaning and tidying our stations
• answering passenger questions and helping them get where they need to be
• dealing with lost property
• selling tickets and promoting activities on our railway
• conducting regular safety and security checks.

Your shifts

• You will work a varied shift pattern, which includes weekends, bank holidays and nights.
• Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
• At certain stations, you may also spend some of your shifts working alone.

Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/ depots.

CANDIDATES NEED TO LIVE WITHIN A 40 MINUTE COMMUTE OF TONBRIDGE STATION WITHOUT THE USE OF PUBLIC TRANSPORT.

The Ideal Candidate

The Experience You’ll Need

You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.

All You Need Is

• a passion for making every passenger journey the best it can be
• excellent people and communication skills
• some customer service experience
• a proactive and positive attitude
• the ability to work well in a team
• the ability to handle challenging situations well.

Given the start and end times of shifts, it’s also best to have your own transport to get to and from your place of work.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

Other Things To Know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

What You’ll Get In Return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 28 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

About The Company

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Learn More About Our Railway. SE Trains Limited

Attached documents

• Application Hints and Tips.pdf
• Candidate Pack - Customer Services Advisor