Station Manager - High Speed

Southeastern Railway; Alton Pancras; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Final salary pension

25 days annual leave

Free rail travel

Job summary

SE Trains Limited is recruiting a Station Manager based at St Pancras Station, with cross-site duties at Ebbsfleet and Stratford as required. You will lead Commercial staff, drive a thriving sales environment, and ensure safe, reliable train services with clear customer information.

The ideal candidate has proven leadership, a track record of motivating teams, excellent interpersonal and negotiation skills, and the flexibility to adapt to changing conditions and event-driven peaks.

Qualifications

• At least 18 months' experience in a full Station Manager position
• People focussed with ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations
• Good understanding of commercial awareness and exploits opportunities to add value
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity target

Responsibilities

• Lead all Commercial staff on a day-to-day basis at the station.
• Provide a thriving sales environment, excellent customer service, safe stations and efficient train service performance.
• Ensure a visible Station Manager presence on platforms, concourse, gateline or booking hall during peak times.

Job description

Job Introduction

Are you looking for a career where you can make a real difference in people's day. We are seeking a Station Manager to join our team based on the Highspeed Line. You will predominantly be based at St Pancras Station, but will be expected to cross over as required at both Ebbsfleet and Stratford.

Role Responsibility

As a Station Manager you will lead all Commercial staff on a day-to-day basis at the station. This will include providing a thriving sales environment, excellent customer service, safe Stations, an efficient train service performance and accurate and timely information for customers. You will ensure a visible Station Manager presence to staff and customers including, but not limited to, presence on the platforms, concourse, gateline or in the booking hall during the weekday morning and evening peaks.

Working here

The role is mainly Monday - Friday, but weekend work may be required for certain events and for on-call requirements.

The Ideal Candidate

We are looking for applications from experienced Managers who can demonstrate ambition and a passion for leading and motivating teams. To be considered for this role we recommend you demonstrate the below in your application;

• At least 18 months' experience in a full Station Manager position
• People focussed with ability to motivate and empower others in order to reach organisational goals.
• Excellent interpersonal skills and experienced negotiator.
• Innovative and creative, highly motivated.
• Ability to deal with difficult situations
• Good understanding of commercial awareness and exploits opportunities to add value
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in meeting demanding budgetary and workforce productivity target

Other Things To Know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting a similar role at southeastern, please wait six months before applying again.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

What You’ll Get In Return

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work.

About The Company

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work and building a team that represents the communities we serve. We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.

Our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

SE Trains Limited

Attached documents

• Station Manager.docx