Platform Assistant - Nottingham Station (4-Day Week)

East Midlands Railway; Nottingham; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free travel on EMR

75% discounted travel on national rail

Friends & Family discounted tickets

Defined benefit railway pension

Benefits portal

Cycle to Work

And much more

Job summary

East Midlands Railway (EMR) is seeking Platform Assistants to join Nottingham Station. You’ll be at the heart of the station, dispatching trains, guiding customers and assisting with boardings while ensuring safety and a welcoming environment.

This Safety Critical role requires a proactive, calm, and customer-focused approach. Training is provided, and shift patterns cover the full operating day, with a 4-day week and 37 hours per week.

Qualifications

• Proactive and positive attitude.
• Calm and confident in busy environments.
• Safety-focused with attention to detail.
• Great communicators with customers.
• Reliable and team-focused.

Responsibilities

• Safely and punctually dispatching train services
• Providing customers with information, guidance and wayfinding support
• Helping passengers board and alight trains, including customers who need additional care or assistance
• Supporting security checks at the station
• Being visible, proactive and approachable throughout your shift
• Acting as an ambassador for EMR and creating a positive experience for our customers
• Staying calm, focused and professional during busy periods and disruption

Skills

Proactive attitude

Calm under pressure

Safety-focused

Great communicators

Reliable and team-focused

Customer focused

Job description

East Midlands Railway (EMR) is seeking Platform Assistants to join Nottingham Station. You’ll be at the heart of the station, dispatching trains, guiding customers and assisting with boardings while ensuring safety and a welcoming environment.

This Safety Critical role requires a proactive, calm, and customer-focused approach. Training is provided, and shift patterns cover the full operating day, with a 4-day week and 37 hours per week.