Planned Works Coordinator

Consortium; Sheffield; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

The Guinness Partnership in Sheffield is seeking a Planned Works Co-ordinator to manage Housing Health and Safety Rating System (HHSRS) and Damp & Mould cases. This full-time, permanent role operates in a hybrid style with 3 days in the office and 2 days remote.

You will support the Planned Works team, ensuring residents are informed and standards are met, coordinating remedial works, and maintaining records while complying with GDPR. Strong organisational and CRM skills are essential.

Qualifications

• Experience in a customer-focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow procedures, and accurately record data.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases and CRM systems.
• Experience of using Microsoft Word and Excel.
• Educated to NVQ II or GCSEs.
• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.

Responsibilities

• Manage HHSRS and Damp & Mould cases from initial report through to resolution.
• Coordinate remedial works and ensure compliance with statutory standards.
• Maintain accurate records and provide proactive communications to residents.
• Ensure all resident information is managed securely in line with GDPR requirements.
• Respond to enquiries within agreed service standards.

Skills

Customer focus

Performance targets

Methodical work

Work under pressure

CRM experience

MS Office

Scheduling

Sub-contractors

Organisational skills

Time management

Education

NVQ II

GCSEs

Job description

'Full-time, permanent position in Sheffield'

'Hybrid working style: 3 days in office, 2 days remote'

'Responsibilities include managing HHSRS cases and Damp & Mould cases'

About the role

The Guinness Partnership is seeking Planned Works Co?ordinators to join our team in Sheffield on a full?time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What we are looking for

We are looking for someone tosupport the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer-focused environment.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases and Customer Relationship Management (CRM) System.
• Experience of using Microsoft Office, including Word and Excel.
• Educated to NVQ II or equivalent GCSEs.
• Experience of scheduling work.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.