Planned Works Coordinator

The Guinness Partnership; Sheffield; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

The Guinness Partnership in Sheffield is seeking a Planned Works Co-ordinator to join our housing services team on a full-time, permanent basis to manage HHSRS cases efficiently and ensure compliance with legal and safety standards.

You will work in a hybrid model (3 days in the office, 2 days from home), coordinate remedial works, maintain accurate records, respond to residents’ enquiries within service standards, and protect resident data in line with GDPR.

Qualifications

• Experience in a customer-focused environment.
• Experience working to agreed performance targets.
• Proven ability to work methodically and record data accurately.
• Ability to work in a fast-paced environment.
• Experience with databases and CRM systems.
• Experience using Word and Excel.
• Educated to at least NVQ II or equivalent GCSEs.
• Experience scheduling work.
• Experience working with sub-contractors.

Responsibilities

• Manage Damp & Mould/HHSRS cases from report to resolution.
• Coordinate remedial works in residents’ homes.
• Ensure compliance with GDPR and data protection requirements.
• Provide proactive communication to residents and meet service standards.
• Maintain accurate records and monitor KPI performance.
• Liaise with sub-contractors and internal teams to schedule works.

Skills

Customer-focused

Performance targets

Data recording

CRM experience

Microsoft Office

Organisational skills

Time management

Sub-contractor coordination

Education

NVQ II or GCSEs

Tools

CRM system

Microsoft Office (Word/Excel)

Job description

About the role

The Guinness Partnership is seeking Planned Works Co‑ordinators to join our team in Sheffield on a full‑time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

Job Description

About the role

The Guinness Partnership is seeking Planned Works Co‑ordinators to join our team in Sheffield on a full‑time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What We Are Looking For

We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer-focused environment.


• Experience of working within agreed performance targets.


• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.


• Ability to work in a fast‑paced environment and under pressure.


• Experience of working with databases and Customer Relationship Management (CRM) System.


• Experience of using Microsoft Office, including Word and Excel.


• Educated to NVQ II or equivalent GCSEs.


• Experience of scheduling work.


• Experience of working with sub‑contractors.


• Excellent organisational and time management skills.

Role profile: https://jobs.guinness.org.uk/rps/Planned Works Co-ordinator.pdf

About Us

The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Guinness Property, our in‑house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid‑response housing repairs, maintenance, and improvement services to ensure our residents’ homes are safe and maintained to a high standard.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.