Planned Works Coordinator

Consortium; Oldham; Hybride; GBP 24 000 - 32 000; Plein temps

Résumé du poste

The Guinness Partnership is seeking a Planned Works Co-ordinator to join the Oldham team on a full-time, permanent basis. You will efficiently manage Housing Health and Safety Rating System (HHSRS) cases, coordinating remedial works and ensuring regulatory and internal KPI compliance.

You will track cases from initial report to resolution, maintain accurate records, and provide proactive resident communications.

Qualifications

• Experience in a customer-focused environment.
• Experience working within agreed performance targets.
• Proven ability to work methodically, follow procedures and record data accurately.
• Ability to work in a fast-paced environment and under pressure.
• Experience of using a CRM system to manage cases and communications.
• Proficient in Microsoft Office, especially Word and Excel.
• Education to NVQ II or GCSEs.
• Experience scheduling work and coordinating with sub-contractors.
• Strong organisational and time-management skills.

Responsabilités

• Manage HHSRS cases from initial report through to resolution.
• Coordinate remedial works and liaise with residents and contractors.
• Maintain accurate case records and documentation in line with GDPR requirements.
• Provide proactive communication to residents and respond to enquiries within service standards.
• Ensure compliance with legal, regulatory and internal KPIs and standards.

Connaissances

Customer-focused environment

Experience with performance targets

Data recording and record-keeping

Ability to work under pressure

CRM system experience

Microsoft Office (Word/Excel)

NVQ II or GCSEs

Scheduling work

Experience with sub-contractors

Organisational and time management

Formation

NVQ II or GCSEs

Outils

CRM system

Microsoft Office (Word & Excel)

Description du poste

Planned Works Co-ordinator role in Oldham

Hybrid working style with 3 days in office, 2 days remote

About the role

The Guinness Partnership is seeking Planned Works Co?ordinators to join our team in Oldham on a full?time, permanent basis to efficiently manage HHSRS (Housing Health and Safety Rating System) cases.

We operate a hybrid working style, where you spend 3 days per week working in the office and 2 days working from home.

What we are looking for

We are looking for someone to support the Planned Works team, ensuring residents remain informed and that all legal, regulatory, and safety standards are met. The role involves managing Damp & Mould cases from initial report through to resolution, ensuring compliance with Awaab's Law, statutory requirements, and internal KPIs. You will coordinate remedial works, maintain accurate records, provide proactive communication to residents, respond to enquiries within agreed service standards, and ensure all resident information is managed securely in line with GDPR requirements, delivering a high-quality service throughout.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer-focused environment.


• Experience of working within agreed performance targets.


• Proven ability to work methodically, follow agreed procedures, and accurately record data and information.


• Ability to work in a fast-paced environment and under pressure.


• Experience of working with databases and Customer Relationship Management (CRM) System.


• Experience of using Microsoft Office, including Word and Excel.


• Educated to NVQ II or equivalent GCSEs.


• Experience of scheduling work.


• Experience of working with sub-contractors.


• Excellent organisational and time management skills.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.