Area Planner

Confidential; Sheffield; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

Guinness Property is seeking an Area Planner to join our team in Sheffield. The role focuses on coordinating the day-to-day scheduling of Responsive Repairs Operatives, ensuring appointments are arranged to meet residents’ needs and maintain high service standards.

You will manage diaries, bookings and rescheduling, keeping accurate records and updating systems to track repair activities. This role requires clear communication with residents, operatives and internal teams, with a view to

Qualifications

• Experience in a customer-driven environment.
• Experience working to performance targets.
• Excellent oral and written communication skills.
• Proven ability to work methodically, follow procedures and record data accurately.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Social housing experience.
• Experience handling large volumes of data.
• Experience coordinating with subcontractors.
• Strong organisation and time management skills.
• Experience with DRS (Document Return System or similar).

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs Operatives to ensure efficient repairs planning.
• Manage operative diaries, bookings and rescheduling to meet residents' needs.
• Maintain accurate records and update systems so repair activities are tracked.
• Communicate clearly with residents, operatives and internal teams to allocate jobs efficiently and deliver high customer service.
• Contribute to service delivery improvements and performance improvements.

Job description

Job Description

We are looking for an Area Planner to join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs. This is a full-time permanent position, offering hybrid working, with three days a week in our Sheffield office.

About the role

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operative diaries, booking, and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are tracked effectively.

Working closely with residents, operatives, and internal teams, you will ensure clear communication, efficient job allocation, and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

Essential skills

• Experience of working in a customer-driven environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Desirable

• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.

To find out more about the role and the key responsibilities, please review the role profile.

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