Operational Support Manager

The Guinness Partnership; Manchester; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Guinness Property is recruiting an Operational Support Manager for a full-time, permanent 40-hour week based in our Oldham office. The role offers hybrid working, blending office days with home working, and a focus on leading Planned Works Coordinators handling Awaab's Law cases to keep residents safe and informed.

You will develop teams, work to performance targets, manage subcontractors and maintain records using IT tools such as Word and Excel.

Qualifications

• Educated to A level or equivalent qualification.
• NVQ III or equivalent in Customer Services is desirable.

Responsibilities

• Lead and support a team of Planned Works Coordinators.
• Manage Awaab's Law cases to ensure HHSRS hazards are made safe promptly.
• Keep residents informed throughout the process and maintain clear communication.
• Build effective relationships with customers, stakeholders and subcontractors.
• Record data and information accurately and follow agreed procedures.

Skills

Leadership

Team development

Customer-focused

Organisational skills

IT skills

MS Word

MS Excel

Scheduling software

Sub-contractors

Data recording

Education

A level or equivalent

NVQ III in Customer Services

Tools

AccuServ

Job description

About the role

Guinness Property are recruiting an Operational Support Manager on a full time, permanent contract working 40 hours a week. The opportunity is based in our Oldham office. We currently offer hybrid working, blending office days with days working from home.

The purpose of this role is to lead and support a team of Planned Works Coordinators responsible for managing Awaab s Law cases, ensuring HHSRS hazards in residents homes are made safe promptly and that residents are kept informed throughout the process.

What we are looking for

We are looking for a motivated and customer-focused manager with experience of leading and developing teams in a fast-paced environment. You will have experience of delivering high-quality services and be able to build effective relationships with customers, stakeholders and subcontractors. Strong organisational, time management and IT skills, including Microsoft Word and Excel are essential for this role.

You will be able to demonstrate these essential skills:

• Proven experience of delivering high-quality services in a customer focused environment.
• Experience of leading, managing, developing and motivating teams.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven experience of developing services in consultation with customers and stakeholders.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with scheduling software.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.
• Microsoft office including Word and Excel.
• Demonstrate the Guinness Behaviours.

Desirable skills:

• Experience of AccuServ job management system.

Essential qualifications:

• Educated to A level or equivalent qualification.

Desirable qualifications:

• NVQ III or equivalent in Customer Services.

If you re interested in joining us and would like to apply for this role, please review the role profile to view all of the key responsibilities and to ensure you meet the essential criteria.

TGPCVL