Planned Works Coordinator - Damp & Mould + HHSRS (Hybrid)

The Guinness Partnership; Sheffield; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

The Guinness Partnership in Sheffield is seeking a Planned Works Co-ordinator to join our housing services team on a full-time, permanent basis to manage HHSRS cases efficiently and ensure compliance with legal and safety standards.

You will work in a hybrid model (3 days in the office, 2 days from home), coordinate remedial works, maintain accurate records, respond to residents’ enquiries within service standards, and protect resident data in line with GDPR.

Qualifications

• Experience in a customer-focused environment.
• Experience working to agreed performance targets.
• Proven ability to work methodically and record data accurately.
• Ability to work in a fast-paced environment.
• Experience with databases and CRM systems.
• Experience using Word and Excel.
• Educated to at least NVQ II or equivalent GCSEs.
• Experience scheduling work.
• Experience working with sub-contractors.

Responsibilities

• Manage Damp & Mould/HHSRS cases from report to resolution.
• Coordinate remedial works in residents’ homes.
• Ensure compliance with GDPR and data protection requirements.
• Provide proactive communication to residents and meet service standards.
• Maintain accurate records and monitor KPI performance.
• Liaise with sub-contractors and internal teams to schedule works.

Skills

Customer-focused

Performance targets

Data recording

CRM experience

Microsoft Office

Organisational skills

Time management

Sub-contractor coordination

Education

NVQ II or GCSEs

Tools

CRM system

Microsoft Office (Word/Excel)

Job description

The Guinness Partnership in Sheffield is seeking a Planned Works Co-ordinator to join our housing services team on a full-time, permanent basis to manage HHSRS cases efficiently and ensure compliance with legal and safety standards.

You will work in a hybrid model (3 days in the office, 2 days from home), coordinate remedial works, maintain accurate records, respond to residents’ enquiries within service standards, and protect resident data in line with GDPR.