Operational Support Manager

Consortium; Oldham; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Guinness Property in Oldham is recruiting an Operational Support Manager to lead and develop a team responsible for managing Awaab’s Law cases, ensuring safety and clear communication with residents.

The role is full-time with hybrid working, based in our Oldham office, and requires experience in leading teams, delivering high-quality services and strong IT skills including Word and Excel.

You will manage timelines, coordinate with subcontractors and maintain records using AccuServ.

Qualifications

• Experience leading and developing teams in a fast-paced environment.
• Experience delivering high-quality customer-focused services.
• Strong organisational, time management and IT skills including MS Word and MS Excel.
• Educated to A level or equivalent qualification.
• NVQ III or equivalent in Customer Services.

Responsibilities

• Lead and support a team of Planned Works Coordinators handling Awaab’s Law cases.
• Ensure hazards in residents' homes are made safe promptly and residents are informed throughout the process.
• Collaborate with customers, stakeholders and subcontractors to deliver services.

Skills

Team leadership

Customer service

Time management

Organisational skills

MS Word

MS Excel

Education

A level or equivalent

NVQ III in Customer Services

Tools

AccuServ job management system

Scheduling software

Job description

Based in Oldham office with hybrid working

Lead and support a team managing Awaab?s Law cases

Experience in leading and developing teams required

Essential skills include Microsoft Word and Excel

About the role

Guinness Property are recruitingan Operational Support Manager on a full time, permanent contract working 40 hours a week. The opportunity is based in our Oldham office. We currently offer hybrid working, blending office days with days working from home.

The purpose of this role is to lead and support a team of Planned Works Coordinators responsible for managing Awaab?s Law cases, ensuring HHSRS hazards in residents? homes are made safe promptly and that residents are kept informed throughout the process.

What we are looking for

We are looking for a motivated and customer-focused manager with experience of leading and developing teams in a fast-paced environment. You will have experience of delivering high-quality services and be able to build effective relationships with customers, stakeholders and subcontractors. Strong organisational, time management and IT skills, including Microsoft Word and Excel are essential for this role.

You will be able to demonstrate these essential skills:

• Proven experience of delivering high-quality services in a customer focused environment.
• Experience of leading, managing, developing and motivating teams.
• Experience of working within agreed performance targets.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Proven experience of developing services in consultation with customers and stakeholders.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with scheduling software.
• Experience of working with sub-contractors.
• Excellent organisational and time management skills.
• Microsoft office including Word and Excel.
• Demonstrate the Guinness Behaviours.
• Experience of AccuServ job management system.
• Educated to A level or equivalent qualification.
• NVQ III or equivalent in Customer Services.