Phone-Based Customer Service Apprentice

The Growth Company: Education & Skills; St Helens; On-site; GBP 8,190 - 12,740; Full time

Job summary

The Growth Company: Education & Skills in St Helens is seeking a Customer Service Assistant Apprentice to join our team. This is a telephone-based, client-facing role focused on delivering a high-quality service and building strong relationships with existing clients.

You will receive full training and ongoing support through the apprenticeship programme, with opportunities to develop communication skills, basic IT proficiency, and early exposure to sales and client development in a friendly,

Qualifications

• GCSE Maths & English at grade A*-C/9-4 or equivalent.
• Friendly, approachable and confident communicating with people.
• Willing to learn and complete apprenticeship training.

Responsibilities

• Make and take regular phone calls to existing clients to maintain relationships.
• Handle inquiries via phone, email and in person in a friendly manner.
• Support resolution of queries and escalate when needed.
• Maintain accurate records of conversations and outcomes in systems.
• Participate in all elements of the apprenticeship programme.

Skills

Customer service

Phone communication

Listening skills

Sales awareness

IT proficiency

Education

GCSE Maths & English (A*-C/9-4)

Tools

Microsoft Office

Email

Job description

The Growth Company: Education & Skills in St Helens is seeking a Customer Service Assistant Apprentice to join our team. This is a telephone-based, client-facing role focused on delivering a high-quality service and building strong relationships with existing clients.

You will receive full training and ongoing support through the apprenticeship programme, with opportunities to develop communication skills, basic IT proficiency, and early exposure to sales and client development in a friendly,