Customer Service Apprentice - Learn, Grow & Progress

Gough & Kelly Limited; Leeds; On-site; GBP 11,020 - 17,509; Full time

Benefits offered by this job

Holiday entitlement increasing to 24 days plus 8 bank holidays

Employee Assistance Programme

Private Healthcare Scheme

Employee Benefits Programme

Ongoing training and mentoring

Pension Scheme

Cycle to Work Scheme

Company social events

Job summary

A dynamic service company in Leeds is seeking a Customer Service Apprentice to join their team. The candidate will participate in a 40-hour workweek while completing the Level 2 Customer Service Practitioner Apprenticeship. This role involves handling customer queries, managing paperwork, and supporting the service team. Ideal candidates should have a Grade C/4 in Maths and English, experience in customer service, and strong communication skills. The company offers extensive training, a benefits package, and a commitment to employee growth.

Qualifications

• Possess a minimum of 1 year of customer service experience.
• Be driven and willing to learn.
• Be professional, reliable, punctual, and flexible.

Responsibilities

• Handle customer, supplier, and staff queries via email and telephone.
• Check and edit completed engineer job sheets with correct information.
• Scan and file engineering paperwork ensuring ease of access.
• Keep track of relevant service information by updating spreadsheets.
• Prepare parcels and maintain receipt tracking.

Skills

Customer service skills

Strong verbal communication skills

Strong organisational abilities

Computer literacy

Education

Grade C/4 or above in Maths and English

Job description

A dynamic service company in Leeds is seeking a Customer Service Apprentice to join their team. The candidate will participate in a 40-hour workweek while completing the Level 2 Customer Service Practitioner Apprenticeship. This role involves handling customer queries, managing paperwork, and supporting the service team. Ideal candidates should have a Grade C/4 in Maths and English, experience in customer service, and strong communication skills. The company offers extensive training, a benefits package, and a commitment to employee growth.