Customer Service Apprentice

The Growth Company: Education & Skills; Manchester; On-site; GBP 15,000 - 20,000; Full time

Job summary

The Growth Company: Education & Skills is offering a Customer Service Apprentice position at the Didsbury Black Belt Academy in Manchester. The role involves responding to customer inquiries, assisting with bookings, and supporting the academy's operations.

Applicants should have good communication skills, a positive attitude, and a willingness to learn. Full training will be provided. This is a great opportunity for those looking to start a career in customer service.

Responsibilities

• Respond to enquiries via telephone, email, WhatsApp and CRM systems.
• Contact prospective members and assist with booking appointments and trial sessions.
• Welcome members, parents and visitors to the academy.
• Maintain accurate customer records and notes within the CRM.
• Support reception and front‑of‑house operations.

Skills

Friendly and professional manner

Good communication skills

Reliable and punctual

Organised and able to follow systems

Basic IT skills

Positive attitude and willingness to learn

Education

Maths & English grade A*-C/9-4

Job description

About This Opportunity

Didsbury Black Belt Academy is seeking a Customer Service Apprentice to support the day‑to‑day operation of the academy. This is a wonderful role helping to deliver an excellent customer experience for members and visitors.

Responsibilities

• Respond to enquiries via telephone, email, WhatsApp and CRM systems
• Contact prospective members and assist with booking appointments and trial sessions
• Follow up enquiries and missed appointments
• Welcome members, parents and visitors to the academy
• Support reception and front‑of‑house operations
• Maintain accurate customer records and notes within the CRM
• Assist with attendance monitoring and reporting
• Support member onboarding and customer care processes
• Assist with events, gradings and academy activities
• Carry out general administration duties

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

Requirements

Maths & English grade A*-C/9-4.

Personal Qualities

• Hardworking
• Well presented
• Personable

Skills

• Friendly and professional manner
• Good communication skills
• Reliable and punctual
• Organised and able to follow systems
• Basic IT skills
• Positive attitude and willingness to learn

Travel

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.