Customer Service Apprentice

Clearline Recruitment Ltd; Albourne; On-site; GBP 16,000 - 20,000; Full time

Benefits offered by this job

Level 3 apprenticeship

Dedicated training and mentoring

Career progression opportunities

Job summary

Clearline Recruitment Ltd offers a Level 3 Customer Service Apprenticeship in Albourne. This full-time role provides hands-on experience across customer service, administration and operations while working toward a recognised Level 3 qualification.

You will respond to enquiries by phone, email and online, deliver excellent service, assist with data entry and general admin, and liaise with colleagues and customers.

Qualifications

• Strong written and verbal communication skills.
• Good organisation and attention to detail.
• GCSE English and Maths at grade 4/C or above, or equivalent.

Responsibilities

• Respond to customer enquiries by phone, email and online.
• Provide excellent customer service and support.
• Assist with data entry, filing, scheduling and general administration.
• Liaise with customers, colleagues and internal teams.
• Help identify ways to improve processes and efficiency.
• Support wider operational tasks across the business.

Skills

Communication skills

Microsoft Office

Teamwork

Attention to detail

Education

GCSE English & Maths (4/C or above)

Tools

Microsoft Office

Job description

Job Title: Customer Service Apprentice

Apprenticeship: Level 3 Customer Service
Location: Albourne
Salary: £18,000 per annum
Hours: Full-time, Monday to Friday, 8:45am - 5:30pm

A fantastic opportunity to join a growing and ambitious business as a Customer Service Apprentice. You'll gain hands-on experience across customer service, administration and operations while working towards a recognised Level 3 qualification.

Benefits

• Level 3 Customer Service qualification
• Dedicated training and mentoring
• Real responsibilities from day one
• Career progression opportunities

Requirements

• Strong written and verbal communication skills
• Good organisation and attention to detail
• Confident using Microsoft Office
• Positive, proactive and motivated attitude
• Able to work independently and as part of a team
• Previous customer service, administration or office experience would be advantageous
• GCSE English and Maths at Grade 4/C or above, or equivalent

Responsibilities

• Respond to customer enquiries by phone, email and online
• Provide excellent customer service and support
• Assist with data entry, filing, scheduling and general administration
• Liaise with customers, colleagues and internal teams
• Help identify ways to improve processes and efficiency
• Support wider operational tasks across the business

Apprenticeship Information

You will complete a Level 3 Customer Service Apprenticeship, combining practical workplace experience with structured training and development.

Prospects

There may be an opportunity to progress into a permanent role following successful completion of the apprenticeship.