Customer Solutions Apprentice

Rhenus SE & Co. KG; Manchester; On-site; GBP 18,000 - 22,000; Full time

Job summary

Rhenus SE & Co. KG in Manchester is looking for a Customer Service Apprentice to support customer accounts and maintain effective communication. This entry-level position offers first-hand experience in customer service within a dynamic freight forwarding environment.

You will collaborate with the Customer Solutions Supervisor and contribute to resolving queries while building lasting relationships. Join our community where every member plays a crucial role in our success.

Qualifications

• Strong communication skills.
• Proactive approach to supporting customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Support management of customer accounts.
• Maintain clear communication with customers.
• Assist in resolving customer queries.

Job description

Overview

We are recruiting for a Customer Service Apprentice within our Manchester Branch. Customer service is all about supporting customers by providing professional, helpful, and high-quality assistance before, during, and after their requirements are met. It involves understanding customer needs and working proactively to ensure a positive experience at every stage of the process.

Responsibilities

• Support the management of customer accounts
• Help maintain clear and effective communication
• Assist in resolving queries
• Contribute to building strong, lasting customer relationships within a fast-paced freight forwarding environment

Role context

This is an exciting entry-level opportunity where you will work closely with the Customer Solutions Supervisor and wider team.