Digital Customer Success Apprentice

QA; Runcorn; On-site; GBP 16,000 - 21,000; Full time

Benefits offered by this job

Perkbox

Company pension scheme

Bonus scheme

Life assurance

Recruitment referral scheme

Private medical

Income protection

Job summary

QA is seeking a motivated apprentice to join our Business Relationship team in the UK. You will support day-to-day administration and customer engagement to ensure excellent service for customers, suppliers and colleagues.

No IT experience required. A positive attitude, strong communication skills and a desire to develop a career in a professional business environment are essential. Hours are Monday to Thursday 8:30am-5pm and Friday 8:30am-4:30pm.

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• No previous IT experience required; positive attitude and willingness to learn.
• Excellent communication and organisational skills.

Responsibilities

• Customer & partner communication
• Administration & business support
• Quotations & order processing
• Team & office support
• Learning & development

Skills

Communication skills

Telephone manner

Organisation skills

Written communication

Prioritisation

Positive attitude

Punctuality

Team player

Customer service experience

Interest in technology/IT services

Education

GCSEs 3+ subjects (4+ grade)

GCSE Maths & English (3+ grade)

Tools

Microsoft Office

CRM systems

Job description

We are looking for a motivated and personable apprentice to join our growing team. You will support the day-to-day administration and customer engagement activities within our Business Relationship team. You will play an important role in ensuring our customers, suppliers and colleagues receive excellent service and communication.

No previous IT experience is required. We're looking for someone with a positive attitude, strong communication skills, and a desire to develop a career within a professional business environment.

During your apprenticeship, you'll gain valuable experience in:

• Customer relationship management

• Business administration

• Commercial awareness

• Professional communication

• Quotation and order processing

• CRM and business systems

• Working within a successful Managed Service Provider (MSP)

Responsibilities:

• Customer & partner communication

• Administration & business support

• Quotations & order processing

• Team & office support

• Learning & development

Required skills:

• Friendly, confident and professional communication skills

• Excellent telephone manner

• Strong organisational skills and attention to detail

• Good written communication and basic Microsoft Office skills

• Ability to prioritise tasks and manage workload effectively

• Positive attitude and willingness to learn

• Reliable, punctual and self-motivated

• Able to work well as part of a team

Desirable experience:

• Experience in a customer service, retail, hospitality or office environment

• Knowledge of Microsoft Office applications

• An interest in technology or IT services

• Experience using CRM systems

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject

• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working hours: Monday to Thursday 8:30am - 5pm, Friday 8:30am - 4:30pm

Benefits:

• Perkbox

• Company pension scheme

• Bonus scheme

• Life assurance

• Recruitment referral scheme

• Private medical

• Income protection

Future prospects:

This role provides an excellent foundation for future career progression into Business Relationship Management, Account Management, Sales Support, Customer Success or other customer-facing roles within the business.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.