Internal Account Executive – Retention & Growth

NWF Group; Harrogate; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 10%

Gym/health perks

Pension

Training opportunities

Annual leave 33 days

Discounts & savings

Job summary

NWF Group is looking for an Internal Account Executive in Harrogate to manage and grow a defined book of existing customers entirely by phone. You will protect revenue, identify growth opportunities, and drive commercial conversations on every call, not just service requests.

You'll handle retention, cross-sell and upsell, maintain CRM records, and collaborate with the team to meet targets in a leading UK fuel distributor environment.

Qualifications

• Previous experience in customer-facing sales, retention or account management.
• Proven ability to achieve and exceed sales or retention targets.
• Experience handling a high volume of inbound and outbound contact.
• Experience using CRM systems to manage customer activity and opportunities.
• B2B or B2C sales experience is an advantage.
• Confident, natural communicator, able to build rapport quickly on the phone.
• Genuine commercial awareness, able to spot a growth opportunity in an ordinary conversation.

Responsibilities

• Retain and grow an assigned book of existing customer accounts via phone.
• Treat every inbound/outbound contact as a sales conversation opportunity.
• Identify opportunities to grow customer spend through cross-selling and upselling.
• Conduct commercial conversations that uncover current and future needs during calls.
• Proactively contact customers to strengthen relationships and protect against competitors.
• Refer larger or more complex growth opportunities to the Regional Key Account team.
• Deliver targets for retention, revenue, volume and margin.
• Convert a proportion of conversations into incremental revenue.
• Maintain strong CRM records and pipeline data.
• Manage the assigned portfolio with focus on retention risk and growth.

Skills

Customer-facing sales

Retention & account mgmt

High volume calls

CRM software

B2B/B2C exposure

Commercial awareness

Relationship building

Self-motivated

Strong phone close

Phone-based sales

Tools

CRM systems

Job description

NWF Group is looking for an Internal Account Executive in Harrogate to manage and grow a defined book of existing customers entirely by phone. You will protect revenue, identify growth opportunities, and drive commercial conversations on every call, not just service requests.

You'll handle retention, cross-sell and upsell, maintain CRM records, and collaborate with the team to meet targets in a leading UK fuel distributor environment.