Pharmacy Medical Counter Assistant

Britannia Pharmacy T/A Laville Limited; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local pharmacy in Greater London is seeking a Medical Counter Assistant to provide friendly support to customers and patients visiting for health needs. Responsibilities include handling prescriptions, providing healthcare advice, and ensuring excellent customer service. Ideal candidates will have a customer service background or previous pharmacy experience. On-the-job training will be provided. Join a team committed to community health and support.

Qualifications

• Previous experience in pharmacy preferred but not required.
• Confident and hardworking team player.
• Keen interest in helping others.

Responsibilities

• Receive prescriptions from patients following specific procedures.
• Deal with customer queries and refer to pharmacist as needed.
• Promote products ethically and professionally.

Skills

Customer service

Communication skills

Team player

Job description

As a Medical Counter Assistant, you will be a warm and friendly face for customers and patients who visit the pharmacy for their health needs including medication, consultations and advice. You must be a confident, hardworking, and a motivated team player with a keen interest in helping others. Previous experience in pharmacy preferred, however we will consider enthusiastic applicants with retail or medical background. Training will be provided.

Duties include:

• Receive prescriptions from patients in accordance to “Prescription Interception Procedure”
• Order and sort Repeat Prescriptions
• Visit local GP surgeries to pick up prescriptions or follow up queries
• Deal with customer queries and refer to pharmacist where appropriate
• Sell Over the Counter Medicines to patients
• Give appropriate healthcare advice
• Provide excellent Customer Service face to face and over the telephone
• Order and Receive Goods from suppliers in accordance to company protocol
• Promote products in a professional and ethical manner
• Advise patients of clinical services provided in the pharmacy
• Signpost to other healthcare services where relevant
• General Housekeeping – ensuring the pharmacy is clean and tidy