Pet Product Owner

Direct Line Insurance Group; Leeds; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A prominent insurance provider in the UK is seeking a Product Owner for its Pet Insurance product in Leeds. The successful candidate will lead the product vision and manage day-to-day operations, ensuring an outstanding experience for pet owners. This role requires strong skills in product management, KPI delivery, and stakeholder engagement within an agile environment. The role offers excellent benefits including a generous pension scheme, discounts on insurance, and a focus on work-life balance.

Benefits

9% employer contributed pension

50% off home motor and pet insurance

Free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Proven experience in product management and relationship management ideally with consumer-facing or pet-related products.
• Ability to set and deliver commercial and customer KPIs using insights and analytics to drive improvements.
• Strong skills in business case development, benefits calculation and prioritisation of product initiatives.

Responsibilities

• Lead the vision roadmap and management of the pet product.
• Understand pet owners to create a leading product experience.
• Collaborate with stakeholders to deliver product improvements.

Skills

Veterinary Experience

Animal Care

Customer Service

Communication skills

Job description

DLG is evolving. Across every part of our business teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us you'll have the chance not only to be recognised for your skills but also to build on them and be empowered to do your very best.

What you’ll be doing:

As Product Owner for our Pet Insurance product you'll lead the vision roadmap and day‑to‑day management of the pet product within your squad. Your mission is to deliver an outstanding experience for pet owners while driving business value through innovation, continuous improvement and data‑driven decision‑making.

• Own and execute the vision and roadmap for the pet product ensuring alignment with business objectives.
• Deeply understand pet owners and their needs to create a market‑leading product experience.
• Manage product performance KPIs and end‑to‑end customer experience across web, mobile and apps.
• Collaborate with stakeholders across Aviva and Direct Line to identify, prioritise and deliver product improvements.
• Translate product themes, epics and features into a prioritised sprint backlog for the scrum team.
• Use insights and analytics to guide product decisions and optimise performance.
• Develop business cases and commercial sizing for product improvement initiatives.
• Champion agile delivery frameworks and promote best practices within the team.
• Monitor market trends, customer behaviour and digital innovations to inform product strategy.
• Drive continuous improvement and foster a culture of experimentation and learning.

What you’ll need:

We’re looking for an experienced product professional with strong commercial acumen and a passion for delivering customer value:

• Proven experience in product management and relationship management ideally with consumer‑facing or pet‑related products.
• Ability to set and deliver commercial and customer KPIs using insights and analytics to drive improvements.
• Strong skills in business case development, benefits calculation and prioritisation of product initiatives.
• Track record of working in a fast‑paced agile environment driving delivery and managing sprints.
• Excellent collaboration and stakeholder engagement skills across multi‑disciplinary teams.

Closing Date - 28th December 2025

Our hybrid model offers a best of both worlds approach. When you'll be in the office depends on your role and team but colleagues spend at least 2 days a week in the office (all locations considered).

Benefits

We recognise we wouldn't be where we are today without our colleagues that's why we offer excellent benefits designed to suit your lifestyle:

9% employer contributed pension

50% off home motor and pet insurance plus free Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme

Generous holidays

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best whatever that looks like and offering real choice flexibility and a greater work‑life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UKs Top 50 Inclusive Employers and are committed to making our business an inclusive place to work where everyone can be themselves and succeed in their careers.

We know you're more than a CV and the things that make you you are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process please speak to the recruitment team who will be happy to support you.

#LI-AC1 #LI-Hybrid

Key Skills

Veterinary Experience, Animal Care, Customer Service, Communication skills, Van Driver, Veterinary Technician Experience, Pet Grooming, Animal Handling, Apache Pig, Hair Styling, Pet Care, Dog Handling

Employment Type: Full-Time

Experience: years

Vacancy: 1