Pet-First Veterinary Receptionist & Front Desk

CVS Group; North Shields; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Five weeks annual leave pro rata

Staff discount on veterinary bills

Employee assistance programme

Job summary

CVS Vets is seeking a Veterinary Receptionist for Ayres Veterinary Hospital in North Shields. This permanent, part-time role (25 hours/week) requires shifts Wed–Fri, 07:30–21:00, with 1:5 weekend rota. Driving licence is essential and occasional cross-site coverage may occur.

You will manage calls, appointments, client check-ins, insurance forms, and payments while delivering empathetic, professional client care in a busy veterinary setting.

Qualifications

• Previous experience as a Receptionist is a must; veterinary experience is a bonus.
• A full UK driving licence and access to own vehicle is essential.
• Must manage emotional situations with resilience and professionalism.
• Strong communication skills with genuine empathy.
• Excellent customer service and ability to work with the public.
• Positive attitude and strong teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries by phone, email, and in person with professionalism.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms as required.
• Dispense medications as needed under protocol.
• Process payments accurately and efficiently.
• Provide empathetic support to clients during distressing times.
• Organise patients using the in-house system for smooth flow.
• Coordinate with other veterinary practices for patient needs.
• Make calls regarding debts, belongings, and refunds as needed.
• Ensure every client feels valued at the practice.

Skills

Receptionist experience

Communication skills

Empathy

Customer service

Teamwork

Microsoft Office

Gold standard professional conduct

Tools

Microsoft Office

Job description

CVS Vets is seeking a Veterinary Receptionist for Ayres Veterinary Hospital in North Shields. This permanent, part-time role (25 hours/week) requires shifts Wed–Fri, 07:30–21:00, with 1:5 weekend rota. Driving licence is essential and occasional cross-site coverage may occur.

You will manage calls, appointments, client check-ins, insurance forms, and payments while delivering empathetic, professional client care in a busy veterinary setting.