Veterinary Receptionist

CVS Group UK; North East; On-site; GBP 13,000 - 17,000; Part time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave (pro rata) +

Job summary

CVS Vets in North Shields is seeking a Veterinary Receptionist to manage calls, appointments, and client check-ins at our hospital. The role covers insurance forms, payments, and first-contact care while representing a warm, empathetic front desk presence.

You'll join a national veterinary group and may cover across sites. The position requires a driving licence, strong communication, and resilience in emotionally charged situations. Permanent contract, 25 hours weekly, Wednesday to Friday.

Qualifications

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• A full UK driving licence and access to own vehicle is essential.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• System Utilisation: Organise patients using the in-house system efficiently.
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries.

Skills

Reception experience

Customer service

Microsoft Office

Communication skills

Tools

CRM software

Job description

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Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Role Details

Location: To be based at our Hospital in North Shields - Unit 7 Royal Quays, Coble Dene, North Shields, NE29 6DW. But there may be a requirement to work across our other sites to cover annual leave and absence. A driving licence is essential for this role.

Contract: Permanent

Hours: 25 hours per week

Shift Pattern: Wednesday, Thursday and Friday, with shifts between the hours of 07.30 – 21.00 and a 1:5 share in the Weekend rota (working either the Saturday or Sunday)

Discover Our Practice

Get a glimpse of what makes us special:

About CVS Vets

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• A full UK driving licence and access to own vehicle is essential
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.