Pet-First Veterinary Receptionist | Empathy, Admin & Care

CVS Group; Kilmarnock; Hybrid; GBP 9,000 - 12,000; Full time

Benefits offered by this job

National Minimum Wage

5 weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist to join Valley Veterinary Centre, Kilmarnock. The role involves greeting clients, scheduling appointments, processing payments, and handling insurance forms with a compassionate, professional approach.

You will support a busy practice, using Microsoft Office and our patient management system to keep operations smooth. This permanent, 20-hour-per-week position offers a friendly team and a pathway within CVS Vets.

Qualifications

• Previous experience as a Receptionist or in a client-focused role is essential
• Experience in a veterinary setting is a bonus
• Strong communication and empathy are required

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email, and in person with professionalism
• Greet and register new clients, ensuring a warm welcome
• Process payments accurately and handle insurance forms
• Use the in-house system to manage patient records and appointments
• Support colleagues and maintain a calm, welcoming reception area

Skills

Receptionist experience

Customer service

Communication skills

Empathy

Teamwork

Tools

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist to join Valley Veterinary Centre, Kilmarnock. The role involves greeting clients, scheduling appointments, processing payments, and handling insurance forms with a compassionate, professional approach.

You will support a busy practice, using Microsoft Office and our patient management system to keep operations smooth. This permanent, 20-hour-per-week position offers a friendly team and a pathway within CVS Vets.