Veterinary Receptionist - Flexible Hours & Pet Care Perks

CVS Group; Canterbury; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee wellbeing support

Career development pathway

Job summary

CVS Vets is seeking a Veterinary Receptionist at Barton Veterinary Hospital to support daily front-desk operations and client care. You will manage appointments, greet clients, handle payments, and coordinate with the veterinary team.

We value empathy, strong communication, and a customer-first mindset. The role offers 32 or 24 hours with 1:5 weekend mornings, and a flexible shift pattern within a UK veterinary group known for pet-first care.

Qualifications

• Previous experience as a Receptionist; veterinary setting is a bonus
• Resilience and ability to handle emotional situations with grace
• Strong communication skills and genuine empathy
• Outstanding customer service experience with the public
• Positive attitude and strong teamwork abilities
• Proficiency in office and database systems

Responsibilities

• Handle incoming calls and schedule appointments efficiently
• Respond to queries via phone, email and in-person interactions
• Greet and register new clients with a warm welcome
• Process and manage insurance forms accurately
• Dispense medications as required
• Process payments accurately and efficiently
• Provide empathy to clients during stressful times while staying professional
• Organise patients using the in-house system
• Liaise with veterinary practices to address patient needs
• Make necessary phone calls regarding debts, belongings and refunds
• Ensure clients feel welcomed and valued at the practice

Skills

Receptionist experience

Veterinary setting experience

Communication skills

Empathy and customer service

Tools

Microsoft Office

Job description

CVS Vets is seeking a Veterinary Receptionist at Barton Veterinary Hospital to support daily front-desk operations and client care. You will manage appointments, greet clients, handle payments, and coordinate with the veterinary team.

We value empathy, strong communication, and a customer-first mindset. The role offers 32 or 24 hours with 1:5 weekend mornings, and a flexible shift pattern within a UK veterinary group known for pet-first care.