Veterinary Receptionist: Warm Pet Care & Admin (20h)

CVS Veterinary Group; Oldham; On-site; GBP 20,000 - 26,000; Part time

Benefits offered by this job

Five weeks' annual leave

Staff discount on veterinary bills

Animed Direct staff discount

Employee Assistance Programme

Job summary

CVS Vets is seeking a Veterinary Receptionist to manage front-desk duties at Briar Dawn Veterinary Centre in Oldham. You will handle calls, book appointments, greet clients, process insurance forms, and assist with payments while maintaining a warm, professional atmosphere for every visitor.

Experience in customer service or a veterinary setting is valued. The role offers 20 hours weekly under a 12‑month fixed term contract to cover maternity leave, with a supportive team and development

Qualifications

• Previous experience as a receptionist or client-focused role.
• Experience in a veterinary setting is a bonus.
• Resilience and kindness in emotional situations.
• Strong communication and empathy.
• Outstanding customer service and public interaction.
• Positive attitude and teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in-person interactions with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms adeptly.
• Dispense medications as required.
• Process payments accurately and efficiently.
• Provide empathy and professionalism when supporting clients in distress.
• Organise patients using the in-house system efficiently.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary phone calls regarding debts, belongings and refunds.
• Ensure every client feels welcomed and valued at the practice.

Skills

Communication

Customer service

Teamwork

Microsoft Office

Database systems

Job description

CVS Vets is seeking a Veterinary Receptionist to manage front-desk duties at Briar Dawn Veterinary Centre in Oldham. You will handle calls, book appointments, greet clients, process insurance forms, and assist with payments while maintaining a warm, professional atmosphere for every visitor.

Experience in customer service or a veterinary setting is valued. The role offers 20 hours weekly under a 12‑month fixed term contract to cover maternity leave, with a supportive team and development