Pet-First Veterinary Receptionist

CVS Veterinary Group; Kilmarnock; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

National minimum wage salary

5 weeks annual leave (pro rata) per An

Staff discount on Veterinary bills and

Staff discount on Animed Direct

Employee Assistance Programme

Recognition and appreciation program

Job summary

CVS Vets' Valley Veterinary Centre in Kilmarnock is seeking a friendly Veterinary Receptionist to join our team. You will manage calls, greet clients, book appointments, handle insurance forms, and support clients with empathy.

This permanent, part-time role offers 20 hours per week, with Monday to Friday hours and a Saturday rota. We provide training, a supportive team, and benefits including pro-rata holidays and staff discounts.

Qualifications

• Experience in a reception/customer-facing role is essential.
• Ability to stay calm and professional in stressful situations.
• Proficiency with Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries by phone, email, or in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.

Skills

Customer service

Communication

Empathy

Teamwork

Resilience

Tools

Microsoft Office

Database systems

Job description

CVS Vets' Valley Veterinary Centre in Kilmarnock is seeking a friendly Veterinary Receptionist to join our team. You will manage calls, greet clients, book appointments, handle insurance forms, and support clients with empathy.

This permanent, part-time role offers 20 hours per week, with Monday to Friday hours and a Saturday rota. We provide training, a supportive team, and benefits including pro-rata holidays and staff discounts.