Veterinary Receptionist

CVS Vets; North Shields; Remote; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Five weeks annual leave pro rata

Staff discount on veterinary bills

Employee assistance programme

Job summary

CVS Vets is seeking a Veterinary Receptionist for Ayres Veterinary Hospital in North Shields. This permanent, part-time role (25 hours/week) requires shifts Wed–Fri, 07:30–21:00, with 1:5 weekend rota. Driving licence is essential and occasional cross-site coverage may occur.

You will manage calls, appointments, client check-ins, insurance forms, and payments while delivering empathetic, professional client care in a busy veterinary setting.

Qualifications

• Previous experience as a Receptionist is a must; veterinary experience is a bonus.
• A full UK driving licence and access to own vehicle is essential.
• Must manage emotional situations with resilience and professionalism.
• Strong communication skills with genuine empathy.
• Excellent customer service and ability to work with the public.
• Positive attitude and strong teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries by phone, email, and in person with professionalism.
• Greet and register new clients with a warm welcome.
• Process and manage insurance forms as required.
• Dispense medications as needed under protocol.
• Process payments accurately and efficiently.
• Provide empathetic support to clients during distressing times.
• Organise patients using the in-house system for smooth flow.
• Coordinate with other veterinary practices for patient needs.
• Make calls regarding debts, belongings, and refunds as needed.
• Ensure every client feels valued at the practice.

Skills

Receptionist experience

Communication skills

Empathy

Customer service

Teamwork

Microsoft Office

Gold standard professional conduct

Tools

Microsoft Office

Job description

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Ayres Veterinary Hospital.

Role Details:

Location: To be based at our Hospital in North Shields - Unit 7 Royal Quays, Coble Dene, North Shields, NE29 6DW. But there may be a requirement to work across our other sites to cover annual leave and absence. A driving licence is essential for this role.

Contract: Permanent

Hours: 25 hours per week

Shift Pattern: Wednesday, Thursday and Friday, with shifts between the hours of 07.30 – 21.00 and a 1:5 share in the Weekend rota (working either the Saturday or Sunday)

Discover Our Practice:

Get a glimpse of what makes us special: Ayres Veterinary Hospital - North Shields | CVS Vets

About CVS Vets:

Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do.

With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About the Role:

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For:

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• A full UK driving licence and access to own vehicle is essential
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer to You:

We understand that benefits matter. Here are just a few of the perks you'll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here: CVS Vets | What We Offer

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.

Please note: We can only accept or progress applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.