Pet-First Veterinary Receptionist

CVS Veterinary Group; Bracknell; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Salary aligned with National Minimum W

Five weeks' annual leave pro rata

Staff discount on veterinary care

Employee assistance programme

Job summary

CVS Veterinary Group's Bracken Veterinary Practice in Bracknell is seeking a Veterinary Receptionist to join our busy front desk.

You will manage calls, book appointments, greet clients, process payments, and support the veterinary team while providing empathetic service.

This part-time, permanent role offers 16 hours weekly with a 3-day pattern and one in four Saturdays; training and staff discounts apply.

Qualifications

• Previous experience as a receptionist is essential; veterinary setting is a bonus.
• Excellent communication and empathy when interacting with clients.
• Proficiency with Microsoft Office and practice management software.

Responsibilities

• Handle incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients and ensure a warm welcome.
• Process insurance forms and payments accurately.
• Distribute medications as needed and assist the veterinary team.
• Maintain organised patient records using the in-house system.
• Liaise with other practices to address patient needs.
• Manage debt and refunds via phone and administration.

Skills

Receptionist experience

Strong communication

Empathy

Microsoft Office

Tools

Microsoft Office

Database systems

Job description

CVS Veterinary Group's Bracken Veterinary Practice in Bracknell is seeking a Veterinary Receptionist to join our busy front desk.

You will manage calls, book appointments, greet clients, process payments, and support the veterinary team while providing empathetic service.

This part-time, permanent role offers 16 hours weekly with a 3-day pattern and one in four Saturdays; training and staff discounts apply.