Compassionate Vet Receptionist — Pets-First Care

CVS Group UK; Reading; Presencial; GBP 7800 - 8600; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Five weeks’ annual leave pro rata

Staff discount on veterinary care

Employee Assistance Programme

Long service award

Discount on Animed Direct

Descripción de la vacante

CVS Vets Bracken Veterinary Practice in Bracknell is seeking a Veterinary Receptionist to join our busy team. You will handle calls, appointments, client registrations and insurance forms, ensuring a warm, professional welcome for every client.

The role is 16 hours per week on a permanent contract with a 3-day pattern and 1 in 4 Saturdays from 8am to 1pm, rotating with one nurse, one vet and a PCA. We offer a supportive team and opportunities within CVS Vets.

Formación

• Previous experience as a receptionist is a must.
• Experience in a veterinary setting is a bonus.
• Strong communication and genuine empathy required.

Responsabilidades

• Manage incoming calls and schedule appointments efficiently.
• Respond to queries via phone, email, and in person with professionalism.
• Greet and register new clients, ensuring a warm welcome.
• Process and manage insurance forms.
• Dispense medications as required.
• Handle payments accurately and efficiently.
• Provide empathetic client support during distressing times.
• Use the in-house system to organise patient information.
• Liaise with veterinary practices to address patient needs and queries.
• Make necessary calls regarding debts, refunds and related matters.

Conocimientos

Receptionist experience

Empathy and communication

Microsoft Office & databases

Herramientas

Microsoft Office

Database systems

Descripción del empleo

CVS Vets Bracken Veterinary Practice in Bracknell is seeking a Veterinary Receptionist to join our busy team. You will handle calls, appointments, client registrations and insurance forms, ensuring a warm, professional welcome for every client.

The role is 16 hours per week on a permanent contract with a 3-day pattern and 1 in 4 Saturdays from 8am to 1pm, rotating with one nurse, one vet and a PCA. We offer a supportive team and opportunities within CVS Vets.