Veterinary Receptionist - Pet-First, 16h Week

CVS Group; Bracknell; Ibrido; GBP 8300 - 10.000; Tempo pieno

Vantaggi offerti da questo lavoro

Five weeks leave

Long service award

Staff discount

Animed Direct discounts

Employee Assistance Program

CVS Career Pathway

Inclusive workplace

Descrizione del lavoro

CVS Vets in Bracknell are seeking a friendly Veterinary Receptionist to join Bracken Veterinary Practice. This permanent 16-hour role offers a busy, client-facing environment with daily bookings, payments and insurance handling.

You will work with a small team across reception, veterinary staff and nurses, providing a warm welcome to clients and compassionate support during busy days. A background in veterinary reception and strong MS Office skills are preferred.

Competenze

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus.
• Strong communication skills and ability to handle emotional situations with grace.
• Proficiency in Microsoft Office and familiarity with database systems.

Mansioni

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Conoscenze

Receptionist experience

Veterinary setting experience

Communication skills

Empathy

Microsoft Office

Database systems

Descrizione del lavoro

CVS Vets in Bracknell are seeking a friendly Veterinary Receptionist to join Bracken Veterinary Practice. This permanent 16-hour role offers a busy, client-facing environment with daily bookings, payments and insurance handling.

You will work with a small team across reception, veterinary staff and nurses, providing a warm welcome to clients and compassionate support during busy days. A background in veterinary reception and strong MS Office skills are preferred.