Pet-First Guest Experience Host | Welcoming Vet Visits

Pickles; Greater London; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Zusammenfassung

Pickles is seeking a Customer Experience Host for our Fulham High Street veterinary practice in London. This non-clinical role emphasizes warm, friendly interactions with members and their pets from the moment they arrive. Training is provided, and no veterinary experience is required.

You’ll support bookings, the app, and membership queries while keeping the space welcoming and well-organised. A love of dogs and cats is essential for delivering outstanding experiences.

Qualifikationen

• No veterinary experience required; full role training provided.
• Non-clinical role with focus on member and pet experience.
• Love of dogs and cats essential; friendly, warm demeanour.

Aufgaben

• Greet members and their pets and make them feel at ease.
• Create a calm, friendly, memorable experience during visits.
• Assist members with digital tools — bookings, app, membership queries.
• Keep the space welcoming, organised, and running smoothly.
• Provide plenty of cuddles to visiting dogs and cats.
• Help refine and improve processes and how we work.

Kenntnisse

Extrovert

Customer service

Tech literacy

Organisational skills

Tools

Booking system

Membership app

Jobbeschreibung

Pickles is seeking a Customer Experience Host for our Fulham High Street veterinary practice in London. This non-clinical role emphasizes warm, friendly interactions with members and their pets from the moment they arrive. Training is provided, and no veterinary experience is required.

You’ll support bookings, the app, and membership queries while keeping the space welcoming and well-organised. A love of dogs and cats is essential for delivering outstanding experiences.