Pet Care Experience Coordinator - Welcoming Clinic

The Pet Vet; Greater London; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Ongoing training

Part of The Pet Vet family

Job summary

The Pet Vet is seeking a Customer Experience Coordinator for our new Feltham surgery. This role is crucial for creating a friendly and efficient environment for customers and their pets. You'll handle check-ins and check-outs, ensuring every interaction is memorable and positive.

We value previous customer-facing experience and passion for animal care. The role involves 40 hours per week with a weekend rotation, offering a competitive salary and extensive training opportunities.

Qualifications

• Previous customer-facing experience is essential.
• Experience within hospitality, retail, healthcare or a service-led environment is advantageous.

Responsibilities

• Create a friendly and efficient environment for customers and their pets.
• Guide customers to waiting areas and complete check-in process.
• Discuss services and complete check-out process after appointments.

Skills

Customer service

Friendly and approachable

Confident and proactive

Comfortable using technology

Organised and multitasking

Job description

The Pet Vet is seeking a Customer Experience Coordinator for our new Feltham surgery. This role is crucial for creating a friendly and efficient environment for customers and their pets. You'll handle check-ins and check-outs, ensuring every interaction is memorable and positive.

We value previous customer-facing experience and passion for animal care. The role involves 40 hours per week with a weekend rotation, offering a competitive salary and extensive training opportunities.