Customer Experience Host

Pickles; England; On-site; GBP 18,000 - 23,000; Full time

Job summary

Pickles is seeking a Customer Experience Host for our Fulham High Street veterinary practice in London. This non-clinical role emphasizes warm, friendly interactions with members and their pets from the moment they arrive. Training is provided, and no veterinary experience is required.

You’ll support bookings, the app, and membership queries while keeping the space welcoming and well-organised. A love of dogs and cats is essential for delivering outstanding experiences.

Qualifications

• No veterinary experience required; full role training provided.
• Non-clinical role with focus on member and pet experience.
• Love of dogs and cats essential; friendly, warm demeanour.

Responsibilities

• Greet members and their pets and make them feel at ease.
• Create a calm, friendly, memorable experience during visits.
• Assist members with digital tools — bookings, app, membership queries.
• Keep the space welcoming, organised, and running smoothly.
• Provide plenty of cuddles to visiting dogs and cats.
• Help refine and improve processes and how we work.

Skills

Extrovert

Customer service

Tech literacy

Organisational skills

Tools

Booking system

Membership app

Job description

Permanent | Full role training provided | No veterinary experience required

The role

We're looking for a Pickles Customer Experience Host to give our members and their pets an unparalleled experience at our Fulham High Street, London veterinary practice.

You'll be the warm, welcoming face people and pets see the moment they arrive. Your job is to make every member feel at home, create a delightful visit for them and their animals, and provide friendly digital support — helping members with our app, bookings, and membership questions.

This is a non-clinical role, but a love of dogs and cats, big and small, is essential. After all, we're the vet your pet would choose.

What you'll do

• Greet members and their pets and make them feel instantly at ease
• Create a calm, friendly, memorable experience throughout every visit
• Support members with digital tools — bookings, our app, and membership queries
• Keep the space welcoming, organised, and running smoothly
• Give plenty of cuddles to our visiting dogs and cats
• Get stuck in and help us refine and improve how we do things

Who we're looking for

You're a natural extrovert — friendly, engaging, and brilliant at putting both people and animals at ease. You're client-centric, with real flair and warmth when you communicate. You're organised, confident with technology, and have a keen eye for detail.

You don't need any veterinary background — we'll provide all the training and support you need. What matters is a genuine passion for delivering outstanding experiences.

You’ll also share our beliefs

• Always striving to provide the best experience
• Creating space for the things that matter
• Believing in continuous improvement
• Learning from mistakes in a supportive, blame-free environment
• Delivering the best veterinary experience

About us

We believe veterinary colleagues, pets, and owners are underserved by the status quo. Our membership approach and clinic design give our team the time and capacity to deliver a genuinely new experience and a higher level of care.

That belief extends to our people, too. We're committed to giving you support and a working environment like no other. We're on a mission to create the future of veterinary and pet health care — for everyone involved.

What we offer

As part of an ambitious, growing company, you'll have real opportunities to develop and take on wider roles over time. We're a curious team that embraces new ideas, so whatever you bring, we want to hear it.

• The hourly rate is £14.80 per hour