Practice Host: Elite Client Experience for Pets

Creature Comforts; City of Westminster; Vor Ort; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

200 hours' annual leave plus bank

Salary sacrifice pension scheme

Healthcare incentive

Career progression

Team social events

Employee Assistance Programme

Zusammenfassung

Creature Comforts in London is seeking a Practice Host to be the friendly face of the clinic, delivering outstanding client care while handling essential front‑of‑house and administrative tasks that keep the practice running smoothly.

You will build relationships with our members and their pets, manage bookings and payments, triage emergencies with calm professionalism, and help with inventory, chats, emails, and end‑of‑day reconciliation.

Qualifikationen

• Substantial experience in a demanding, customer‑facing role where you handled difficult or sensitive situations.
• Strong client care skills and IT literacy.
• GCSE Maths and English or equivalent professional experience.

Aufgaben

• Be the welcoming first point of contact for members and their pets, delivering an outstanding experience.
• Manage bookings, payments, and general enquiries in person, by phone, and via digital systems.
• Support the clinical team with patient emergencies and bereavement processes as needed.
• Maintain cleanliness and manage stock in communal spaces and waiting areas.

Kenntnisse

Customer-facing experience

People skills

Communication

Ausbildung

GCSE Maths and English

Tools

Practice management systems

Jobbeschreibung

Creature Comforts in London is seeking a Practice Host to be the friendly face of the clinic, delivering outstanding client care while handling essential front‑of‑house and administrative tasks that keep the practice running smoothly.

You will build relationships with our members and their pets, manage bookings and payments, triage emergencies with calm professionalism, and help with inventory, chats, emails, and end‑of‑day reconciliation.