Customer Experience Coordinator Feltham Non- Clinical

The Pet Vet; Greater London; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Profit share bonus

Long service recognition

Income protection

Surgery discounts

Ongoing training

Part of The Pet Vet family

Résumé du poste

The Pet Vet is seeking a Customer Experience Coordinator for our new Feltham surgery. This role is crucial for creating a friendly and efficient environment for customers and their pets. You'll handle check-ins and check-outs, ensuring every interaction is memorable and positive.

We value previous customer-facing experience and passion for animal care. The role involves 40 hours per week with a weekend rotation, offering a competitive salary and extensive training opportunities.

Qualifications

• Previous customer-facing experience is essential.
• Experience within hospitality, retail, healthcare or a service-led environment is advantageous.

Responsabilités

• Create a friendly and efficient environment for customers and their pets.
• Guide customers to waiting areas and complete check-in process.
• Discuss services and complete check-out process after appointments.

Connaissances

Customer service

Friendly and approachable

Confident and proactive

Comfortable using technology

Organised and multitasking

Description du poste

We're on the lookout for a Customer Experience Coordinator to join us at our brand new Feltham surgery. This is a fantastic opportunity to join a friendly, well-established veterinary group and play a key role in launching an exciting new surgery dedicated to delivering exceptional care to pets and outstanding service to their owners.

What we are looking for

We're looking for a customer service superstar who can help create a positive, welcoming, friendly and efficient environment for our customers and their pets.

As one of the first faces our customers will see, you'll have a huge impact on their experience with us. Whether you're greeting a nervous new puppy owner, helping a long-standing client, or answering questions over the phone, you'll ensure every interaction leaves a lasting positive impression.

Previous customer-facing experience is essential, and experience within hospitality, retail, healthcare or a service-led environment would be advantageous.

The role is 40 hours per week and will include a 1 in 4 weekend rotation

A different kind of reception

At The Pet Vet, we've adopted a deskless reception model, creating a more personal and engaging experience for our customers.

Rather than sitting behind a traditional reception desk, our Customer Experience Coordinators actively welcome customers and their pets into the surgery. You'll guide them to our dedicated dog and cat waiting areas, offer refreshments, and complete their check-in process using a tablet whilst sitting alongside them.

You'll also take the opportunity to discuss services that may benefit their pet, such as our Pet Health Plan, helping customers get the very best value and care for their pets.

Following their appointment, our clinical team will hand customers back to you, where you'll complete their check-out process, answer any questions they may have and ensure they leave feeling informed, valued and cared for.

We're looking for someone who is:

• Friendly and approachable
• Confident and proactive
• Passionate about customer service
• Comfortable using technology and tablets
• Organised and able to multitask in a busy environment
• A genuine animal lover

Training & Development

We want you to thrive in your role, so we'll provide comprehensive training and ongoing support.

You'll also have access to industry-leading CPD for veterinary reception teams through the British Veterinary Receptionist Association (BVRA), helping you continue to develop your skills and knowledge throughout your career.

To attract and retain the best in the business, we offer a great range of benefits, including:

• Profit share bonus
• Long service recognition
• Income protection
• Surgery discounts
• Ongoing training and development opportunities
• Being part of The Pet Vet family

Being part of The Pet Vet family

We're part of the UK's largest independent, family-owned veterinary group, with surgeries across the country.

Our purpose-built surgeries are modern, spacious and equipped with the latest technology. We are committed to creating an environment where colleagues love to work, pets receive exceptional care and customers feel reassured from the moment they walk through our doors.

As a brand-new surgery, Feltham offers an exciting opportunity to help shape the customer experience from day one and become an integral part of a growing team.

Interested?

We'd love to hear from you and look forward to receiving your application.

Hours

Competitive

10-08-2026