Receptionist

Vets for Pets; Greater London; On-site; GBP 11,000 - 15,000; Part time

Benefits offered by this job

20% discount at Vet Group

Pension

Private health insurance

Holiday allowance

Career development opportunities

Job summary

Beckton Vets for Pets is seeking a friendly receptionist to join our team. You will greet clients and their pets, provide guidance on our services, and manage bookings and payments with confidence. A calm, customer-focused approach is essential to help create a welcoming atmosphere in practice.

The role requires computer literacy and a willingness to learn the practice’s services, with flexible hours across two days per week and some weekend shifts.

Qualifications

• Experience in animal care or reception is preferred.
• Ability to provide friendly guidance and service.
• Comfort with using an online booking system and handling payments.

Responsibilities

• Greet clients and their pets, provide guidance and support.
• Handle payments and future bookings with confidence.
• Coordinate day-to-day routines using the online booking system.

Skills

Animal care

Reception experience

Customer service

Computer literacy

Tools

Online booking system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at Beckton Vets for Pets.

What your typical day will look like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This is a part-time position and hours will be flexible but with a minimum of 19 hours over 2 days per week, plus 1 in 3 weekends.

The attributes required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.
• Ideally you should have animal care or previous reception experience.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, access to private health insurance and holiday allowance.

Location: E6 6LG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!