Pet Claims Handler

Davies Group; Lancashire; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Pension

Life assurance: x4

Cycle to Work Scheme

Employee discounts

Flexible benefits

Job summary

Davies Group is hiring a Pet Claims Handler for our Preston office. You will help policyholders with queries and assess insurance claims for cats and dogs. Training is provided, previous claims experience isn’t required, but strong administration and telephone skills are essential.

The role involves communicating with customers and insurers, maintaining accurate data, and following standard claims procedures while adapting to changing business needs. A customer-focused attitude is key.

Qualifications

• Customer service experience preferred but not essential.
• Excellent communication and telephone skills required.
• Strong administration and data-entry abilities.

Responsibilities

• Communicate professionally with customers, insurers and colleagues across the country.
• Draft professional letters and written correspondence.
• Ensure compliance with contractual and regulatory requirements.
• Review data to set up new claims and update claims in internal systems.
• Assess policy wordings to determine if a claim is covered.
• Follow standard claims procedures to determine claim validity.
• Maintain accuracy of information recorded in the database.
• Provide high-quality assistance during telephone calls and correspondence.
• Adapt to changing department and company requirements.

Skills

Customer service

Telephone handling

Administration

Attention to detail

Computer literacy

Job description

Davies are looking to recruit a Pet Claims Handler to join our Niche Claims team in our Preston office. The role of Pet Claims Handler would suit someone with a passion for animals, as you’ll be assisting with policyholders' queries and assessing insurance claims for cats and dogs. Previous claims handling experience isn’t necessary, although this would be advantageous, as we will provide full training, but you will need to have strong administration and telephone skills, along with great attention to detail.

What will your day look like:

• Communicating professionally with a variety of people including customers, insurers, and colleagues around the country
• Composing professional and informative letters and other written correspondence
• Ensuring compliance with our contractual and regulatory requirements
• Reviewing data to set up new claims, and updating claims on internal systems
• Reviewing insurance policy wordings to establish if a claim is covered
• Follow standard claims procedure to determine the validity of claims
• Ensure the accuracy of information recorded in the database
• Provide high quality and professional assistance when dealing with telephone calls and correspondence
• Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

Knowledge and Abilities:

• Previous experience of dealing with pet claims would be advantageous, but not essential
• Excellent Customer Service and communication skills are required for this role
• Understanding and reassuring telephone manner
• Professional attitude and appearance
• Computer literate and strong keyboard skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan