Claims Handler - RPA

Davies; Glasgow; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Exclusive Rewards Platform

25 days holiday

Professional growth and training

Davies Innovation Lab

Pension 5% employee and 5% employer

Life assurance 4x

Job summary

Davies is seeking an experienced Claims Handler to join our Glasgow-based Casualty team. You will provide proactive claims handling for major clients, with full training and support to develop your expertise in this fast-moving environment.

You will manage a full claims lifecycle, from investigation through to settlement, delivering excellent customer service and collaborating across departments to improve outcomes and client satisfaction.

Qualifications

• Experience managing cradle-to-grave claims.
• Experience with property and liability claims.
• Commitment to delivering outstanding customer service.

Responsibilities

• Liaise with insurers, policyholders and brokers.
• Investigate and handle allocated claims.
• Gather relevant evidence and documentation.
• Determine actions to resolve each case.
• Prepare detailed reports on policy indemnity and liability.
• Negotiate settlements within authority.
• Maintain proactive correspondence with all parties.
• Adhere to documented procedures and client requirements.
• Review and maintain proper reserves.
• Engage in company training programs to stay updated.

Skills

Liaison with insurers

Investigation of claims

Evidence gathering

Negotiation

Reporting and documentation

Job description

Claims Handler - RPA

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Davies is on the lookout for an experienced Claims Handler to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients.

We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position. Although having a background in the industry is advantageous, it is not essential as we will provide you with full training and support when you start with us.

What will your day look like:

• Liaison: Communicate with insurers, policyholders, and brokers.
• Investigation: Handle allocated claims, either from your desk or by referring them to a field adjuster for on-site investigation when necessary.
• Evidence Gathering: Obtain all relevant evidence and documentation.
• Resolution: Determine appropriate actions to resolve each case.
• Reporting: Prepare detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed.
• Negotiation: Negotiate settlements within agreed authority limits.
• Professional Correspondence: Maintain proactive communication with all parties involved.
• Adherence to Procedures: Handle cases according to documented procedures and client requirements.
• Reserve Management: Regularly review and maintain proper reserves.
• Continuous Learning: Stay updated on technical changes relevant to your role, including participating in company facilitated training programs.

Knowledge and Abilities:

• Proficiency in managing Claims from cradle to grave.
• Experience managing Property Claims.
• Experience with the investigation of Liability Claims.
• Knowledge of how to value injury claims.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable:

• Experience in managing Employer’s Liability (EL) & Public Liability (PL) claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.
• This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan