Property Claims Handler

Davies; Hempstalls; Hybrid; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professionalQualifications

Learning opportunities

Job summary

Davies is seeking a Property Claims Handler to join the Stoke-on-Trent team. You will be the first point of contact for customers, communicating empathetically and guiding claims through an efficient process.

The role sits in the Claims Management department with hybrid working after probation. Based in Stoke-on-Trent, the position offers permanent, full-time hours (37.5 per week) and the chance to develop within an international insurance company.

Qualifications

• Thrives in fast-paced environments.
• Attention to detail is essential.
• Proactive attitude and initiative.
• Strong numeracy, literacy and IT skills.
• Adaptable and professional in challenging conversations.

Responsibilities

• Liaise with customers, insurers, suppliers and colleagues nationwide.
• Analyse policies to determine claim coverage and devise processing strategies.
• Keep policyholders informed about progress with clear correspondence.
• Set up new claims, appoint contractors and update systems.
• Issue payments and arrange settlements when needed.
• Ensure compliance with contracts and regulations.
• Contribute to team success and business growth.

Skills

Fast-paced environments

Attention to detail

Proactive attitude

Numeracy & literacy & IT

Adaptability

Job description

Property Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Reporting To: Team Manager

Description

Location: On site, Stoke-on-Trent

Full-Time: 37.5 hours per week

Hybrid working following probation.

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Claims Handler to join our successful Property team in our Stoke office.

This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients. As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.

What will your day look like:

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through well-crafted correspondence
• Setting up new claims, appoint contractors, and update internal systems
• Issuing payments and arrange settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Knowledge and Abilities:

• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes.
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills.
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan