Senior Claims Handler EL/PL

Davies; Stoke-on-Trent; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discounts for over 800 retailers

25 days holiday (rising with service)

Development, training, and professs s

Pension: 5% employee / 5% employer

Life assurance: x4

Cycle to Work Scheme

EAP 24/7 confidential helpline

Flexible working

Dress for your day

Davies Incentive Plan

Job summary

Davies in Stoke-on-Trent is seeking a Senior Claims Handler EL/PL to join the Claims Management team. You will manage liability claims end-to-end for insurer clients, applying policy terms and reserving philosophies while meeting SLA targets.

You will negotiate settlements, authorise payments, and mentor junior colleagues. The role offers a comprehensive benefits package and a supportive, collaborative working environment.

Qualifications

• Good communications skills at all levels.
• Excellent customer service.
• Experience of handling injury claims in insurance or legal environments.

Responsibilities

• Establish if cover is in place for the claim.
• Record claims on the digital claims handling system.
• Investigate liability claims either from desk or by instructing loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with all legal timescales and client SLA’s.
• Build relationships with external clients and stakeholders.
• Authorise payments to defined limits.
• Mentor and coach to junior colleagues.

Skills

Communication

Customer service

Teamwork

Workload management

Adaptability

Planning

IT skills

Injury claims experience

Job description

Senior Claims Handler EL/PL

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Reward platform – discounts for over 800 retailers
• 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
• Development, training, and professional qualifications

The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer and handle claims from the cradle to the grave. To ensure claims are handled on a proactive basis in accordance with the insurers claims handling philosophy. The case load will include primarily claims in excess of the fast track limit of £25000.00

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA’s.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Demonstrate strong technical knowledge across a variety of Casualty claim types (Personal Injury, Construction, Products Liability etc.) and UK jurisdictions
• To authorise payments to defined limits
• Act as a mentor and coach to junior colleagues

Knowledge and Abilities:

• Good communications skills at all levels.
• Excellent customer service.
• The ability to work as part of a team.
• To take responsibility for your own workload.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills
• This role would suit candidates who have experience in handling any type of injury claims and experience of working in an insurance and or legal environment would be expected.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

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