Casualty Claims Handler

Davies; Stoke-on-Trent; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension 5% employee + 5% employer

25 days holiday (26/27 with tenure)

Flexible working

Dress for your day

Wellbeing support / EAP

Employee discounts

Cycle to work scheme

Job summary

Davies Group is seeking a Casualty Claims Handler for a permanent, full-time role in Stoke-on-Trent. You will manage liability claims cradle-to-grave for public sector clients, ensuring cover checks, timely recording, investigation, liability decisions, and settlements in line with insurer philosophy.

Requirements include experience with policy wording, insurance market knowledge, and strong communication. You’ll work within Claims Management, collaborating with clients and colleagues and

Qualifications

• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Good communications skills at all levels.
• Excellent customer service.
• Ability to work as part of a team.
• Take responsibility for workload.
• Adaptability and flexibility.
• Good planning and organisational skills.
• Strong IT skills.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims from the desk or via loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with legal timescales and SLAs.
• Build relationships with external clients and stakeholders.
• Provide referral support to less experienced colleagues.

Skills

Insurance knowledge

Policy wording

Claims handling

Civil Procedure Rules

Communication

Customer service

Team player

Planning & organisation

IT skills

Adaptability

Job description

Casualty Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated and global businesses. Our team of professionals operate across the UK and Ireland, US, Bermuda and Canada.

This team is responsible for handling liability claims on behalf of various public sector clients. Your role will be to provide a quality, proactive, cradle-to-grave claims service on behalf of these clients and in accordance with the insurer’s claims handling philosophy.

You'll have experience in handling any type of injury claims. Experience of working in an insurance and or legal environment would be expected.

What will your day look like:

• Establish if cover is in place for the claim
• Record all claims on the digital claims handling system
• Investigate all liability claims either from the desk or by instructing loss adjusters
• Make the decision on liability
• Negotiate settlement of the claim
• Ensure compliance with all legal timescales and client SLAs
• Build relationships with external clients and stakeholders
• Provide referral support to less experienced colleagues

Knowledge and Abilities:

• Experience of policy wording and terms and conditions
• Knowledge of insurance and the insurance market
• Knowledge of how to value an injury claim
• Knowledge of reserving philosophies
• Knowledge of Civil Procedure Rules and the Claims Portal
• Good communications skills at all levels
• Excellent customer service
• The ability to work as part of a team
• Take responsibility for your own workload
• Must be able demonstrate adaptability and flexibility
• Good planning and organisational skills
• Strong IT skills

#INDUKI

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan